FOX VALLEY Orthodontic Laboratory
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Policies and Terms
Please note that turnaround times are in lab times & do not include the time items are in transit. Please record a due date on each prescription sheet at least one day prior to actual insertion date.
Free With Order
We are here to support you, & therefore include with appliances at no extra charge the following:
Pick-up / Delivery Services
There is a per shipment handling fee of $12.95 charged on all shipments. This is a per shipment fee & not a per appliance fee, therefore multiple cases shipped in one box are only subject to a single $12.95 fee. Large boxes are available upon request.
We use a variety of delivery services, Including:
USPS - Send your packages to us postage paid from anywhere in the United States. Click for label
Messenger Service - We use a local messenger service specializing in laboratory deliveries in the Chicagoland area. Contact us to see if this is an option for you.
Detailed invoices are sent with each order, Balances are due upon receipt of monthly statements.
We will repair or replace any appliance at no charge for one year if failure is due to defective material or poor quality workmanship. Due to circumstances beyond our control, if damage is caused by patient abuse a repair or replacement charge may be added. Please submit damaged appliance & working model along with prescription sheet detailing problem & date of original order.
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