Policies

Turnaround
Please note that turnaround times are in lab times & do not include the time items are in transit. Please request a due date on each prescription sheet at least one day prior to actual insertion date.

5 days (in lab) for most appliances.

10 days (in lab) for invisible sequential aligners

15 days (in lab) for study models.

Rush orders are available at a nominal fee.

Free With Order
We are here to support you, & therefore include with appliances at no extra charge the following:

Removable appliances: complimentary appliance case.

Acrylic appliances: choice of colors & custom effects.

Expanders: Safety key.

Free bracket & band carving

Minimum Order
There is no minimum order.

Pick-up / Delivery Services
There is a per shipment handling fee of $12.95 charged on all round trip shipments. This is a per shipment fee & not a per appliance fee; therefore multiple cases shipped in one box are only subject to a single $12.95 fee. Large boxes are available upon request. In order to reduce costs please ship multiple cases in a single box.

USPS – Send your packages to us postage paid from anywhere in the United States. Call (941) 260-4088 for label

Warranty

Breakage: We will repair or replace any appliance at no charge for one year if failure is due to defective material or workmanship. Due to circumstances beyond our control, if damage is caused by patient abuse or accident a repair or replacement charge may be added. Please submit damaged appliance & working model along with prescription sheet detailing problem & date of original order.

Fit: All appliances are guaranteed to fit the original model provided & function as designed. Fit claims must include original construction model along with original appliance and a new working model with prescription detailing problem and date of original order.

Terms
Detailed invoices are included with each order. Statements of any
unpaid balances will be sent the first of each month,. Payment is
expected by the 15th. Monthly interest rate of 3% or minimum of
$50 will be charged on overdue balances if not paid by months end.